"Ever since you got your soul devoured?" It's just a guess, but she feels like it is a fairly informed one. Most people's life seem to change when they come into contact with the supernatural, in one way or the other. Her tone has softened. She doesn't know how to deal with this sudden turn of events, doesn't know what to say or do, but back when she lived on the streets, she would sometimes comfort others. So she must have been able to do it somehow, once.